Can I see a doctor without Japanese health insurance?⌄
Yes. Japan Doctor provides self-pay medical services — no Japanese health insurance required. Our pricing is all-inclusive and transparent. If you have overseas travel insurance, we can provide English medical certificates for claims.
Do the doctors speak Chinese?⌄
Our medical team supports Chinese, English, and Japanese. Some doctors speak Chinese natively, while others are assisted by professional medical interpreters. You can select your language preference when booking.
Can medicine be delivered outside Japan?⌄
Yes. We offer international shipping: Mainland China via EMS/DHL takes approximately 7-10 business days; Southeast Asia (Singapore, Malaysia, Thailand, etc.) 10-14 business days; other regions — please contact us. Within Japan, Tokyo's 23 wards offer same-day delivery (before 4:45 PM), and nationwide delivery takes 2-3 business days. Express options are available for an extra fee. Some controlled substances may be subject to customs restrictions at the destination — your doctor will advise you in advance.
Can you prescribe medications?⌄
A prescription may be issued when the doctor determines it is medically appropriate. Our partner doctors hold medical licenses issued by Japan's Ministry of Health, Labour and Welfare and are authorized to issue prescriptions. Certain controlled substances cannot be prescribed via telemedicine and require an in-person visit.
What if I need further examination or hospitalization?⌄
If the doctor determines you need in-person examination or hospitalization, our Premium Package includes hospital referral arrangements. We will book an appropriate hospital and assist with communication. Basic and Standard users can also purchase referral services separately.
How is my medical privacy protected?⌄
All video consultations use end-to-end encryption. Medical records are managed strictly in accordance with Japan's Act on the Protection of Personal Information and medical data security regulations. No medical information will be disclosed to third parties without your consent.
What payment methods are accepted?⌄
We accept VISA, Mastercard, JCB, and AMEX credit/debit cards, as well as WeChat Pay, Alipay, and Apple Pay. UnionPay and cash payments are currently not supported.
Can the medical certificate be used for travel insurance claims?⌄
Yes. We provide English-language medical certificates and receipts that meet most international travel insurance claim requirements. We recommend confirming your insurance company's specific requirements before your consultation.